1. Introduction 
2. Ordering 
3. Product information 
4. Prices 
5. Availability 
6. Delivery methods 
7. Secure payment 
8. Right of Retraction – Return policies
9. Commentary, criticism, communication 
10. Protection of personal data 
11. Intellectual ownership

 

1. Introduction
The general terms and conditions of sale detailed below govern the contractual relationship between the User (hereafter referred to as You) and the www.easy-hydroponics.com web store (hereafter referred to as We) located in Chiang Mai – Thailand. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and www.easy-hydroponics.com web store as they have been designed to protect your rights as a valued customer and to protect our rights as a business in order to create an understanding between us.

2. Ordering
There are 2 different ways of placing an order:
– by Internet on our website: www.easy-hydroponics.com (24 hours a day and 7 days a week)
– by e-mail: sales@easy-hydroponics.com (24 hours a day and 7 days a week)
The ordering process consists of four easy steps. Once you have chosen the products you would like to buy and have confirmed your country and method of payment, you must log in or create a new account if you are a new customer. Once you have confirmed the order you must pay the order, which legally finalizes the purchase agreement made with www.easy-hydroponics.com web store.

3. Product information
www.easy-hydroponics.com takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.
All the accessories contained in the bundles sold www.easy-hydroponics.com are compatible brand accessories and not manufacturer’s brands. Please note that some products’ instruction manuals do not come in English. Most products come with 2 o 3 pin plugs, adapters from European to any others plugs are not supplied with your order.

4. Prices
The prices indicated on the Site are in Thai Baht and do not include delivery. The possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. The delivery costs are based on weight and destination country. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.

5. Availability
Please note that we will honor your order while stock is available.
In the event where one of the products ordered is not in stock, we will contact you in less than 2 days as of your order date to inform you how long it will be before we are able to deliver the product.
If there are certain products that are temporarily unavailable, we can send the available products and will pay the shipping fees for the rest of the order. We can offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to refuse, we can reimburse the unavailable product.

6. Delivery methods
www.easy-hydroponics.com web store offers 2 delivery methods depending on your location:

  • Delivering time within Thailand: 3-6 days after we received your payment. We utilize the Thailand Post courier servicesFree Shipping within Thailand on 3000 THB minimum order.
  • Delivering time outside Thailand: 7-14 days after we received your payment. We utilize EMS International Air Parcel services. We will provide you a tracking number. You will be able then to check where is your package and when you are expected to received it. You are responsible for any Tax, Duties, Custom, local tax at your side/country included any unexpected transport costs from the nearest Airport to your address. During this period, no reimbursement or re-delivery will take place.

www.easy-hydroponics.com web store does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim (ex.10 days).

Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products or damage on the date of delivery as quickly as possible by e-mail (within 7 days): sales@easy-hydroponics.com

We would like to inform you that a delay of 48 hours is possible for delivery of your order. In fact, for security reasons, all orders paid by bank card are verified by www.easy-hydroponics.com web store. Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, when you place your order please enter the following info: physical address, e-mail address and a telephone number (work or home) where you can be reached at any time of the day. Furthermore, for any order above the amount established by www.easy-hydroponics.com web store, a piece of ID as well as proof of address might be requested and should be sent via e-mail. We apologize for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with credit cards.

7. Secure payment and financial data treatment
www.easy-hydroponics.com web store guarantees the security of your payments, by encrypting the connection when transmitting information on the network. Please note that if your security department suspects fraud, we have the right to cancel the transaction for security reasons www.easy-hydroponics.com web store offers 2 methods of payment: direct bank transfer and Paypal.
When you pay by credit card (via Paypal), your account will be debited when your order is forwarded, on condition that we have received pre-authorization from your account. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the “Secure Socket Layer” (SSL) system of security is used (via Paypal), which allows for encrypting your banking information when on the network.
The data inserted by our clients whilst acquiring with a credit card or using other financial data, is strictly censored and NOT memorized or registered in any way by our company.
Bank transfer payment: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods. The processing of off-line payments may take several days.

8. Right of Retraction 
www.easy-hydroponics.com web store allows you 7 working days to return a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, following communication via email and receive of your authorization code . We advise that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they loose or damage the goods. Shipping fees and any others costs such as custom or tax, etc..remain the customer’s responsibility.
The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.
For reimbursements: -If the product is returned within 7 days of its delivery (the post mark being proof thereof), the User will be reimbursed by bank transfer if payment was made by bank transfer or credit card if the User paid by credit card (via Paypal). If tests need to be carried out on the product, in the framework of the right of retraction, www.easy-hydroponics.com web store will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product’s manufacturer, for a maximum period of 4 weeks. The collection charge will be debited from your account at the same time as your purchase is refunded.
To qualify for a refund or exchange the product must be in “as new” condition, and “complete”, with any accessories and free gifts offered with it (and the original box and packaging).
-Returns Policy- In the case of malfunction or exchange of a product, following communication via email at sales@easy-hydroponics.com in order to receive your authorization code, the product must be returned and must undergo a technical inspection to identify the nature of the breakdown, to confirm that this does fall within the terms of the manufacturer’s warranty and that the product is returned in its original packaging with all included accessories. If the problem is not covered by the warranty, an estimate for repairs will be issued by the manufacturer. N.B nutrients and liquids fall under consumable products (except within the first 7 days of function after delivery) and cannot be returned.

9. Commentary, criticism, communication
Any opinions left by www.easy-hydroponics.com users are screened and moderated by the marketing team. If the comments infringe on the law or are inappropriate (abusive, publicity, defamation, insults, out of context commentary…), we reserves the right to refuse it or to modify it.

10. Protection of personal data
Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you.
Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site. www.easy-hydroponics.com web store is authorized to extract, handle and use information that concerns you. This information is the subject of computer processing. However, this does not apply to the data given at the moment of purchase with a credit card. It is protected data which is NOT registered or memorized with our company in any way.
You have the permanent right to access and rectify all the information that concerns you. You can at any time make a request to www.easy-hydroponics.com web store to find out what personal information they have concerning you. You may at any time, and by request, modify this information.
If you accepted to receive our promotional e-mails when you registered on the Site, www.easy-hydroponics.com web store and its contractual partners may send you information concerning particular and occasional promotions. You may at any time request not to receive any further e-mails from us by mailing us. Only www.easy-hydroponics.com web store has information regarding you.
Our partners have been specially chosen by us and are recognized for the quality of their products and services.
We would like to remind you that cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you.

11. Intellectual ownership
All the contents on the www.easy-hydroponics.com web store (illustrations, texts, names, brand names, images and videos) are the property of www.easy-hydroponics.com web store, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by www.easy-hydroponics.com web store. All information, content, files and software offered by our services is protected by the International law concerning intellectual ownership and copyright. We cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code. www.easy-hydroponics.com web store will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.