Frequently Asked Questions

Orders & Shipping Information

How can I place an order?

There are 2 different ways of placing an order:

– by Internet on our website: (24 hours a day and 7 days a week)
– by e-mail: (24 hours a day and 7 days a week)

The ordering process consists of four easy steps. Once you have chosen the products you would like to buy and have confirmed your country and method of payment, you must log in or create a new account if you are a new customer. Once you have confirmed the order you must pay the order, which legally finalizes the purchase agreement made with web store.

What Shipping methods are available?

We deliver our products in Thailand and other 200 countries! Select your products in our shop and add them to your cart. View the content of your cart. You will be able to see the products sub-total cost and the shipping costs. Update the shipping costs selecting your country from the provided drop-down menu. Click on “update totals” and you will be able to see the amount of the shipping costs.  If you can’t select your country within the drop-down menu, it means we can’t deliver our products to your residence.

Delivering time within Thailand: 3-6 days after we received your payment. We utilize the Thailand Post courier servicesFree Shipping within Thailand on 3000 THB minimum order.

Delivering time outside Thailand: 7-14 days after we received your payment. We utilize EMS International Air Parcel services. We will provide you a tracking number. You will be able then to check where is your package and when you are expected to received it.

Payment Information

What Payment methods are available?

We accept payment via Paypal or direct transfer on our bank account.

You can place your order directly via our website. Check our shop, select your products and trough our checkout page you can place your order and proceed with the payment via Paypal or Direct Transfer on our bank account. Once we receive your order, we will prepare your package within 48 hours. If you are in Thailand you will then receive your order within 3-6 days. If you requested a shipping outside Thailand, you can expect your order delivery within 7-14 days after we received your payment.

Have more questions?